Customer Service Win: One More Mile

If you follow me on Twitter (@AubrieF) you know I dropped some $$ on marathon related stuff last week.  Well it came on Saturday!!

I’m not a big online shopper, but I got some goodies a few years ago at the Philly 1/2 marathon expo, and really loved this vendor.  Well this store is strictly online or at an expo, and I wanted some textile motivation for training, so I went for it.

According to their website, One More Mile‘s goal “is to provide fun, high quality exercise apparel at great prices!   In this impersonal, high-tech world, we will offer highly personalized service to each customer and will strive to exceed  our customers’ expecations and needs!”

Well, my goodness did they deliver.  First the shipping label:

“To the Super Fit:” – Don’t you just love that!

Inside the package was WRAPPED – with RIBBON:

On the receipt – a hand written Thank you.

Seriously, the little touches were so charming.  I was giddy to have my order so soon, but opening this package was almost as good as the goods themselves!  I won’t show you everything I ordered – you’ll see my snarky gear when I give you a marathon recap, but I will show you my keychain upgrade:

Just a little reminder to keep me moving 🙂

Have you ever been blown away by great customer service?  How about terrible customer service?

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I’m Aubrie – nonprofit professional / triathlete / adventurer / blogger / currently on a frugal design journey as a new homeowner. Irreverent with good intentions.

What do you think?